…is a 360-degree customer experience.
Designing – and living out – a seamless cross channel customer experience has never been a more pressing issue than it is today.
The Persona and the Person Behind It
Why do some brands resonate so powerfully with their customers? Is it a result of pure creative genius or a relentless pursuit of understanding who their customers really are?
Mismatch is a space where we discuss frictions. Between people and brands, within society and across industries. We believe frictions trigger questions, leading to new and life enhancing ideas.
Our Lauritz.com auction app takes home its third award at the 2013 Danish App Awards for best in Shopping & E-commerce.
+ 200.000 downloads, an average of 1,000 daily downloads, and a 600% increase in user engagement.
The app is everything we could have wished for. We wanted something really intuitive and inspiring, and we have received lots of positive feedback. We are very pleased with the results. - Vendela Hägge, Sales & Marketing Director, Lauritz.com
Watch the case video and read iTunes customer reviews.